Payment Security

PAYMENT METHODS

  • Eden Lab Online accepts payments via Visa, Master, and Direct Debit payment types.

SECURITY

  • All payment transaction are made via Westpac PayWay payment gateway secure system. EdenLab does not hold any customer’s banking details.

RETURN OR EXCHANGE POLICY

  • Due to the nature of the products, EdenLab does not endorse any Exchange or Return policy.
  • Eden lab will cover the cost of freight of returned items where the mistake has been ours. Goods must be in acceptable condition and Eden Lab must be contacted prior to sending.

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact our Customer Service Team to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution.

JOIN OUR MEMBER NETWORK

We value customer satisfaction and support. Therefore, Eden Lab focuses on our Membership program where we offer our members with special promotion discount, Product news update and Monthly promotion. Our membership is Free and register online to be a member. Our product offerings span a large range of categories and brands, from laboratories apparatus, microscope, leak detectors, measuring & testing equipment, balances, consumables, vacuum pumps and residual gas analyser.

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